Shipping policy
SWAV Aroma Shipping Policy
Last Updated: September 17, 2026
Thank you for shopping with SWAV Aroma. We work to process and ship orders as quickly and securely as possible. Please review the following shipping terms before placing your order.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received. Processing times may be longer during holidays, major sales, promotional events, or periods of unusually high order volume.
Once your order has shipped, you will receive tracking information using the email address or contact information provided with your order.
Shipping & Delivery
Delivery times shown at checkout are estimates provided by the shipping carrier and are not guaranteed by SWAV Aroma unless a specific guaranteed service is expressly stated.
Carrier delays caused by weather, transportation disruptions, holidays, or other circumstances outside our control may affect delivery times.
Shipping Charges
Shipping charges, when applicable, are calculated and displayed at checkout before payment is completed. Any free-shipping promotions are subject to the terms displayed at the time of purchase.
Correct Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an error in your shipping address. Once an order has been processed or shipped, we cannot guarantee that the address can be changed or the package redirected.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
Tracking & Packages Marked Delivered
Once your order ships, tracking information will be provided when available.
If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location, household members, neighbors, mailrooms, parcel lockers, or other areas where the carrier may have left the package.
You should also contact the shipping carrier regarding the delivery. Please contact SWAV Aroma if additional assistance is needed. We will make reasonable efforts to assist with a carrier investigation when appropriate.
A carrier’s “Delivered” scan does not automatically prevent us from reviewing a legitimate delivery issue.
Lost or Damaged Shipments
If your package appears to have been lost in transit or arrives damaged, please contact us promptly with your order number and relevant details.
For damaged shipments, we may request photographs of the shipping box, packaging, shipping label, and damaged merchandise so that we can evaluate the issue and, when appropriate, submit a claim with the carrier.
Claims are reviewed individually.
Returned-to-Sender Packages
Orders returned to SWAV Aroma because of an incorrect or incomplete address, refused delivery, or other customer-related delivery issue may require payment of additional shipping charges before the order can be reshipped.
If a refund is requested instead, original shipping charges may be non-refundable to the extent permitted by applicable law.
Shipping Restrictions
Certain fragrance products contain alcohol and may be subject to carrier or transportation restrictions. As a result, some products or shipping methods may not be available for certain destinations.
Available shipping options will generally be displayed during checkout based on the order and destination.
Contact Us
If you have any questions or concerns regarding your shipment, please contact SWAV Aroma at sales@swavaroma.com. Please include your order number and any relevant details so our team can assist you as quickly as possible.
