SWAV AROMA RETURN, EXCHANGE & REFUND POLICY
Last Updated: August 10, 2026
Thank you for shopping with SWAV Aroma. Due to the personal-use nature of fragrance, cosmetic, beauty, and related products, we maintain a limited return and exchange policy to protect product authenticity, quality, hygiene, and the safety of our customers.
By placing an order with SWAV Aroma, you agree to the following Return, Exchange & Refund Policy.
1. ALL SALES ARE FINAL
Unless otherwise stated below, all sales are final.
SWAV Aroma does not accept returns or issue refunds for buyer’s remorse, change of mind, fragrance preference, scent performance, purchasing the wrong item, finding the item at a lower price elsewhere, or other personal-preference reasons.
Eligible claims involving damaged, defective, or incorrect merchandise are handled according to the terms below.
2. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, leaking, or you receive an incorrect item, you must contact SWAV Aroma within 24 hours of confirmed delivery.
Please provide:
* Your order number;
* A description of the issue;
* Clear photographs of the product;
* Photographs of the packaging and shipping box; and
* Any additional photographs or video reasonably requested by SWAV Aroma to evaluate the claim.
Please retain all original products, packaging, boxes, shipping materials, labels, and accessories until your claim has been resolved.
Failure to report an issue within 24 hours of confirmed delivery may result in the claim being denied.
If a claim is approved, SWAV Aroma may, at its discretion and as permitted by applicable law, provide a replacement, exchange, store credit, or other appropriate resolution.
3. OPENED OR USED FRAGRANCES
Fragrance products that have been opened, unsealed, sprayed, tested, used, altered, or otherwise removed from their original saleable condition are not eligible for return or exchange unless SWAV Aroma determines that the product was defective or damaged when received.
Personal preference regarding fragrance notes, strength, longevity, projection, dry-down, or how a fragrance smells on an individual’s skin does not constitute a product defect.
Fragrance performance may vary based on skin chemistry, environment, temperature, storage, application method, batch variation, reformulation, and other factors outside SWAV Aroma’s control.
4. MANUFACTURING DATES, BATCH CODES & PRODUCT AGE
A manufacturing date, production date, or batch code is not necessarily an expiration date.
Fragrances and related products may remain suitable for sale and use for an extended period following manufacture when properly manufactured and stored.
The age of a product or its manufacturing/production date, by itself, does not constitute damage or a defect and is not grounds for a return, refund, exchange, or store credit, provided the product is within its applicable usable shelf life and is otherwise fit for sale.
Batch codes, packaging, labeling, bottle design, coloration, formulation, and other product characteristics may vary between production runs or may be changed by manufacturers without notice.
Such legitimate manufacturer variations do not, by themselves, constitute a defect.
5. CHANGE OF MIND / BUYER’S REMORSE
SWAV Aroma does not accept returns or exchanges solely because a customer:
* Changed their mind;
* No longer wants the product;
* Does not like the fragrance;
* Expected the fragrance to smell differently;
* Believes the fragrance is too strong or too weak;
* Is dissatisfied with longevity or projection;
* Ordered the wrong fragrance, size, or quantity;
* Found a lower price after purchasing;
* Received the product as an unwanted gift; or
* Objects solely to the product’s manufacturing or production date.
Please carefully review product descriptions and order information before completing your purchase.
6. AUTHENTICITY
SWAV Aroma stands behind the authenticity of the products it sells.
Packaging, bottle designs, batch codes, labels, colors, formulations, and other characteristics can change between manufacturing runs and markets. These differences do not necessarily indicate that a product is counterfeit.
If you have a legitimate authenticity concern, please contact us with your order number and detailed photographs so that we can investigate the matter.
7. AUTHORIZATION REQUIRED BEFORE RETURNING MERCHANDISE
Do not mail or ship merchandise back to SWAV Aroma without prior authorization.
Any merchandise returned without authorization may be refused or may not qualify for an exchange, replacement, store credit, or other remedy.
If SWAV Aroma authorizes a return, return instructions will be provided to you.
Authorization to send an item back does not guarantee approval of the claim. All returned merchandise remains subject to inspection.
8. RETURN INSPECTION & FRAUD PREVENTION
All authorized returns may be inspected before any exchange, replacement, store credit, or other resolution is issued.
The returned product must match the merchandise originally shipped by SWAV Aroma.
SWAV Aroma may verify, where applicable:
* Product and fragrance;
* Bottle size;
* Batch or production code;
* Packaging;
* Factory seals and wrapping;
* Product condition;
* Fill level;
* Labels and identifying characteristics;
* Included accessories; and
* Other identifying information.
SWAV Aroma reserves the right to deny a return or claim if there is evidence that merchandise has been opened, used, tampered with, altered, substituted, switched, damaged after delivery, or is not the same merchandise originally shipped.
Attempted return fraud, product substitution, false claims, or abuse of the return process may result in the claim being denied and may result in restrictions on future purchases.
9. SEALED PRODUCTS
The fact that a product remains factory sealed does not automatically make it eligible for return.
Unless SWAV Aroma expressly authorizes otherwise, sealed products remain subject to the same eligibility requirements described in this policy.
10. SHIPPING COSTS
Original shipping charges are generally non-refundable except where required by law or where SWAV Aroma determines that an error occurred on our part.
If SWAV Aroma determines that we shipped an incorrect item or that an eligible product arrived damaged or defective, we will provide appropriate return instructions.
For any discretionary return or exchange that SWAV Aroma agrees to accept outside of an error by SWAV Aroma, the customer may be responsible for return shipping costs.
11. LOST, STOLEN OR MISSING PACKAGES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If tracking shows a package as delivered but you cannot locate it, please contact the shipping carrier and SWAV Aroma promptly.
SWAV Aroma may assist with carrier inquiries when appropriate, but a carrier’s confirmed delivery does not automatically qualify an order for a refund or replacement.
Claims involving lost, stolen, misdelivered, or missing packages may be subject to carrier investigations and applicable shipping-protection terms.
12. ORDER ERRORS & CANCELLATIONS
Please review your order carefully before submitting it.
Orders enter processing quickly and cannot always be modified or canceled after they have been placed.
Submitting a cancellation request does not guarantee that an order can be canceled before shipment.
Once an order has shipped, it is subject to this Return, Exchange & Refund Policy.
13. REFUNDS, STORE CREDIT & EXCHANGES
SWAV Aroma generally resolves approved claims through replacement, exchange, or store credit, depending on the circumstances and product availability.
SWAV Aroma does not offer general cash refunds for change-of-mind returns or other non-qualifying reasons.
Where a monetary refund is required by applicable law or specifically approved by SWAV Aroma, the refund will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
14. CHARGEBACKS & PAYMENT DISPUTES
We encourage customers to contact SWAV Aroma first if there is an issue with an order so that we have an opportunity to investigate and resolve legitimate concerns.
SWAV Aroma maintains records relating to orders, including order information, shipping and tracking information, customer communications, photographs, claim documentation, and other transaction records. Such information may be provided to payment processors, financial institutions, carriers, insurers, or other relevant parties when responding to payment disputes or investigating suspected fraud.
Nothing in this policy limits any rights a customer may have under applicable law or through their card issuer or payment provider.
15. RETURN ABUSE
SWAV Aroma reserves the right, to the extent permitted by law, to limit or refuse future transactions from customers who demonstrate patterns of fraudulent claims, product substitution, excessive unauthorized returns, chargeback abuse, or other misuse of our policies.
16. PROMOTIONAL, CLEARANCE & FINAL-SALE ITEMS
Items specifically identified as Final Sale, clearance merchandise, promotional merchandise, giveaways, samples, or complimentary items are not eligible for return or exchange except where required by law or where SWAV Aroma determines that the merchandise arrived damaged, defective, or incorrect.
17. POLICY CHANGES
SWAV Aroma may update this policy periodically.
The policy applicable to an order will generally be the policy in effect at the time the order was placed, subject to applicable law.
18. CONTACT US
If you believe you received a damaged, defective, or incorrect product, please contact SWAV Aroma within 24 hours of delivery through the contact information provided on our website.
Please include your order number and supporting photographs so that our team can review your claim as quickly as possible.
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SWAV Aroma
Authentic Fragrances • Customer Satisfaction • Secure Shopping
This policy does not limit any rights or remedies that cannot legally be waived under applicable federal, state, or local law.
